LogoAZDOME dash cam App
LogoAZDOME dash cam App
HomepageHelp Center
Dashcam Issues
App Usage Issues
X (Twitter)

The mobile phone APP screen freezes?

Stop the AZDOME app preview from freezing — stay in range and check for a slow or faulty memory card.

  1. Please ensure the mobile phone is within 10 ft of the dashcam.
  2. Memory card issue: Check if the storage card used by the dashcam is a high-speed card specifically for in-car dashcams, rated C10 or above (storage cards for mobile phones or cameras may not meet the requirements for in-car dashcams).
  3. You can remove the memory card, restart the dashcam, and then connect the app to check for any lag. If the issue disappears, it is likely due to an abnormal memory card.